Privacy policy

Hand2Hand
Hagacherweg 19a
3608 Thun

Switzerland
e-mail: support@hand2hand.ch
WebSite: www.hand2hand.ch

2 General note 

Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Swiss Confederation (Data Protection Act, DSG), every person is entitled to protection of his or her privacy and protection against misuse of his or her personal data. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and according to the legal data protection regulations as well as this privacy policy.

In cooperation with our hosting providers, we make every effort to protect the databases as well as possible against unauthorized access, loss, misuse or forgery.

We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

By using this website, you agree to the collection, processing and use of data in accordance with the following description. This website can be visited without registration. Data such as pages called up or the name of the file called up, date and time are stored on the server for statistical purposes without these data being directly related to your person. Personal data, in particular name, address or e-mail address are collected on a voluntary basis as far as possible. The data will not be passed on to third parties without your consent.

3 Processing of personal data 

Personal data is all information that relates to an identified or identifiable person. A data subject is a person about whom personal data is processed. Processing includes any handling of personal data, irrespective of the means and procedures used, in particular the storage, disclosure, procurement, deletion, storage, modification, destruction and use of personal data.

We process personal data in accordance with Swiss data protection law. In addition, we process personal data - insofar and to the extent that the EU DSGVO is applicable - in accordance with the following legal principles in connection with Art. 6 Para. 1 DSGVO:

• lit. a) Processing of personal data with the consent of the person concerned.
• lit. b) Processing of personal data for the purpose of fulfilling a contract with the data subject and for carrying out appropriate pre-contractual measures.
• lit. c) Processing of personal data for the fulfilment of a legal obligation to which we are subject under any applicable law of the EU or under any applicable law of a country in which the DSGVO is applicable in whole or in part.
• lit. d) Processing of personal data to protect vital interests of the data subject or of another natural person.
• lit. f) Processing of personal data to safeguard the legitimate interests of us or of third parties, except where such interests are overridden by the fundamental freedoms and rights and interests of the data subject. Legitimate interests are in particular our commercial interest in being able to provide our website, information security, the enforcement of our own legal claims and compliance with Swiss law.

We process personal data for as long as is necessary for the respective purpose or purposes. In the case of longer-term storage obligations due to legal and other obligations to which we are subject, we restrict processing accordingly.

4 Rights of data subjects 

4.1 Right to confirmation

Every data subject has the right to obtain confirmation from the website operator as to whether personal data relating to him are being processed. If you wish to exercise this right of confirmation, you can contact the data protection officer at any time.

 4.2 Right to information 

Every person affected by the processing of personal data has the right to receive free information from the operator of this website at any time about the personal data stored about him and a copy of this information. In addition, the following information may also be provided if necessary:

• the processing purposes
• the categories of personal data processed
• the recipients to whom the personal data have been or will be disclosed
• if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration
• the existence of a right of rectification or erasure of personal data relating to them or of a right of objection to their processing by the controller
• the existence of a right of appeal to a supervisory authority
• if the personal data are not collected from the data subject: All available information on the origin of the data

The data subject shall also have the right to obtain information as to whether personal data have been transferred to a third country or to an international organisation. If this is the case, the data subject shall also have the right to obtain information on the appropriate safeguards in relation to the transfer.

If you wish to exercise this right of information, you can contact our data protection officer at any time.

 4.3 Right of rectification 

Any person concerned by the processing of personal data shall have the right to obtain the rectification without delay of inaccurate personal data concerning him. The data subject shall also have the right to obtain the completion of incomplete personal data, including by means of a supplementary declaration, having regard to the purposes of the processing.

If you wish to exercise this right of correction, you can contact our data protection officer at any time.

 4.4 Right of deletion (right to be forgotten) 

Any person concerned by the processing of personal data has the right to obtain from the controller of this website the immediate deletion of personal data relating to him or her, where one of the following reasons applies and where the processing is not necessary:

• the personal data have been collected or otherwise processed for purposes for which they are no longer necessary
• the data subject withdraws the consent on which the processing was based and there is no other legal basis for the processing
• the data subject objects to the processing for reasons arising from his or her particular situation and there are no overriding legitimate reasons for processing, or, in the case of direct marketing and related profiling, the data subject objects to the processing
• The personal data were processed unlawfully
• The deletion of personal data is necessary to comply with a legal obligation under Union law or the law of the Member States to which the controller is subject
• The personal data were collected in relation to information society services provided directly to a child

If one of the above reasons applies and you wish to have personal data stored by the operator of this website deleted, you can contact our data protection officer at any time. The data protection officer of this website will ensure that the request for deletion is complied with immediately.

4.5 Right to limit processing 

Any person affected by the processing of personal data has the right to request the controller of this website to limit the processing if one of the following conditions is met:

• the accuracy of the personal data is contested by the data subject, for a period of time sufficient to enable the controller to verify the accuracy of the personal data
• The processing is unlawful, the data subject refuses to have the personal data deleted and instead requests that the use of the personal data be restricted
• the controller no longer needs the personal data for the purposes of the processing, but the data subject needs them in order to exercise or defend his rights
• The data subject has lodged an objection to the processing for reasons arising from his or her particular situation and it is not yet clear whether the legitimate reasons given by the controller outweigh those given by the data subject

If one of the above-mentioned prerequisites is given, you may request the restriction of personal data stored by the operator of this website, you can contact our data protection officer at any time. The data protection officer of this website will arrange for the restriction of processing.

 4.6 Right to data transferability 

Any person concerned by the processing of personal data has the right to obtain the personal data concerning him/her in a structured, standard and machine-readable format. He/she also has the right to have these data communicated to another controller, if the legal requirements are met.

Furthermore, the data subject has the right to obtain that the personal data be transferred directly from one person in charge to another person in so far as this is technically feasible and provided that this does not affect the rights and freedoms of other persons.

To assert the right to data transfer, you can contact the data protection officer appointed by the operator of this website at any time.

 4.7 Right of objection 

Any person concerned by the processing of personal data has the right to object at any time, on grounds relating to his particular situation, to the processing of personal data concerning him.

In the event of such an objection, the operator of this website will no longer process the personal data unless we can demonstrate compelling reasons for processing that are worthy of protection, which outweigh the interests, rights and freedoms of the person concerned, or if the processing serves to assert, exercise or defend legal claims.

To exercise your right to object, you can contact the data protection officer of this website directly.

 4.8 Right to revoke a data protection consent 

Any person affected by the processing of personal data has the right to withdraw his or her consent to the processing of personal data at any time.

If you wish to exercise your right to revoke a consent, you can contact our data protection officer at any time.

5 Privacy policy for cookies 

This website uses cookies. These are small text files that make it possible to store specific information relating to the user on the user's terminal device while he or she is using the website. Cookies make it possible, in particular, to determine the frequency of use and the number of users of the pages, to analyse the behaviour of page use, but also to make our offer more customer-friendly. Cookies remain stored at the end of a browser session and can be retrieved when the user revisits the site. If you do not wish this to happen, you should set your Internet browser to refuse to accept cookies.

A general objection to the use of cookies used for online marketing purposes can be declared for many of the services, especially in the case of tracking, via the US site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. Furthermore, the storage of cookies can be achieved by deactivating them in the browser settings. Please note that in this case not all functions of this online offer can be used.

6 Data protection declaration for server log files 

The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically sends to us. These are:

• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request

These data cannot be assigned to specific persons. A consolidation of this data with other data sources is not carried out. We reserve the right to check this data subsequently if we become aware of concrete indications of illegal use.

7 Data protection declaration for objection to advertising mails 

We hereby object to the use of contact data published within the scope of the imprint obligation to send advertising and information material not expressly requested. The operators of this website expressly reserve the right to take legal action in the event that unsolicited advertising information is sent, for example by spam e-mails.

8 Privacy Policy for Google Analytics 

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the person responsible for data processing on this website is located outside the European Economic Area or Switzerland, Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as "Google".

We can use the statistics obtained to improve our offer and make it more interesting for you as a user. This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. If you have a Google user account, you can deactivate the cross-device analysis of your usage in the settings there under "My data", "personal data".

The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f DS-GVO. The IP address transmitted by your browser in the context of Google Analytics is not merged with other data from Google. We would like to point out that on this website Google Analytics has been extended by the code "_anonymizeIp();" in order to ensure anonymous recording of IP addresses. As a result, IP addresses are processed in a shortened form, so that a personal reference can be excluded. If the data collected about you contains a personal reference, this is immediately excluded and the personal data is therefore deleted immediately.

Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. For the exceptional cases in which personal data is transferred to the USA, Google has subjected itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: deactivate Google Analytics.

You can also prevent the use of Google Analytics by clicking on this link: Deactivate Google Analytics. This will cause a so-called opt-out cookie to be stored on your data carrier, which prevents the processing of personal data by Google Analytics. Please note that if you delete all cookies on your end device, these opt-out cookies will also be deleted, which means that you will have to set the opt-out cookies again if you want to continue to prevent this form of data collection. The opt-out cookies are set per browser and computer/device and must therefore be activated separately for each browser, computer or other device.

9 Privacy Policy for Google Ads 

This website uses the online marketing tool Google Ads from Google ("Google Ads"). Google Ads uses cookies to serve ads relevant to users, to improve campaign performance reports, or to prevent a user from seeing the same ads more than once. Google uses a cookie ID to help identify which ads are being served on which browser, and to help prevent them from being shown more than once. Google may also use cookie IDs to track conversions related to ad requests. This is the case, for example, when a user sees a Google Ads ad and later visits the advertiser's website with the same browser and makes a purchase. According to Google, Google Ads cookies do not contain any personal information.

Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. By integrating Google Ads, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible that Google will find out and save your IP address.

You can prevent this tracking procedure in various ways:

• by setting your browser software accordingly, in particular the suppression of third-party cookies means that you will not receive any ads from third-party providers;
• by disabling cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com", https://adssettings.google.com, although this setting will be cleared when you delete your cookies;
• by disabling interest-based ads from the providers that are part of the self-regulatory campaign "About Ads" via the link https://www.aboutads.info/choices, this setting will be deleted if you delete your cookies;
• by permanently disabling them in your Firefox, Internet Explorer or Google Chrome browsers at https://www.google.com/settings/ads/plugin. We would like to point out that in this case you may not be able to use all functions of this offer to their full extent.

The legal basis for the processing of your data is a weighing of interests, according to which the processing of your personal data described above is not opposed by any predominant, contrary interests on your part (Art. 6 para. 1 sentence 1 lit. f DSGVO). Further information on Google Ads by Google can be found at https://ads.google.com/intl/de_DE/home/, and on data protection at Google in general: https://www.google.de/intl/de/policies/privacy. Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at https://www.networkadvertising.org.

10 Privacy Policy for Facebook 

This website uses features of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA . When you access our pages with Facebook plug-ins, a connection is established between your browser and the Facebook servers. Data is already being transferred to Facebook in the process. If you have a Facebook account, this data can be linked to it. If you do not want this data to be linked to your Facebook account, please log out of Facebook before visiting our site. Interactions, in particular the use of a comment function or clicking a "Like" or "Share" button are also passed on to Facebook. You can find out more at https://de-de.facebook.com/about/privacy.

11 Privacy Policy for Instagram 

Functions of the Instagram service are integrated on our website. These functions are offered by Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged in to your Instagram account, you can link the contents of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to our sites with your account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram.

For more information, please refer to Instagram's privacy policy: http://instagram.com/about/legal/privacy/

12 External payment service providers 

This website uses external payment service providers through whose platforms the users and we can make payment transactions. For example via

• Twint (https://www.twint.ch/datenschutz-app/) 

• Visa (https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html) 

• Mastercard (https://www.mastercard.ch/de-ch/datenschutz.html) 

• Paypal (https://www.paypal.com/de/webapps/mpp/ua/privacy-full) 

• Payrexx AG (https://www.payrexx.ch/site/assets/files/2592/datenschutzerklaerung.pdf) 

• American Express (https://www.americanexpress.ch/de/rechtliche-hinweise/#privacy)

Within the framework of the performance of contracts, we appoint payment service providers on the basis of the Swiss Data Protection Ordinance and, where necessary, Art. 6 para. 1 lit. b. EU-DSGVO. Furthermore, we use external payment service providers on the basis of our legitimate interests in accordance with the Swiss Data Protection Ordinance and, where necessary, Art. 6 para. 1 lit. f. EU-DSGVO in order to offer our users effective and secure payment options.

The data processed by the payment service providers include inventory data, such as name and address, bank data, such as account or credit card numbers, passwords, TANs and checksums, as well as contract, sum and recipient related data. These details are required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored by them. We as the operator do not receive any information about (bank) account or credit card, but only information to confirm (accept) or reject the payment. Under certain circumstances, the payment service providers may transfer the data to credit agencies. The purpose of this transmission is to check identity and creditworthiness. In this regard we refer to the general terms and conditions and data protection information of the payment service providers.

The terms and conditions and data protection information of the respective payment service providers, which can be accessed within the respective website or transaction applications, apply to the payment transactions. We also refer to them for further information and the assertion of rights of revocation, information and other rights of affected persons.

13 Order processing in the online shop 

We process the data of our customers in accordance with the data protection regulations of the Federal Republic of Germany (Data Protection Act, DSG) and the EU-DSGVO, within the framework of the order processes in our online shop, in order to enable them to select and order the selected products and services, as well as to enable payment and delivery or execution.

The processed data includes master data (inventory data), communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing is carried out for the purpose of providing contractual services within the operation of an online shop, billing, delivery and customer services. For this purpose, we use session cookies, e.g. for storing the contents of the shopping cart, and permanent cookies, e.g. for storing the login status.

The processing is based on art. 6 para. 1 lit. b (execution of order processes) and c (legally required archiving) DSGVO. The information marked as required is required for the justification and fulfilment of the contract.

Deletion is carried out after expiry of statutory warranty and comparable obligations, the necessity of data retention is reviewed at irregular intervals. In the case of legal archiving obligations, deletion takes place after the expiry of these obligations.

14 Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

15 Newsletter data

If you would like to receive the newsletter offered on this website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data will not be collected. We use these data exclusively for sending the requested information and do not pass them on to third parties.

You can revoke your consent to the storage of the data, the e-mail address as well as its use for sending the newsletter at any time, for example by using the "unsubscribe link" in the newsletter.

16 Copyrights 

The copyrights and all other rights to content, images, photos or other files on the website belong exclusively to the operator of this website or the specifically named rights holders. For the reproduction of all files, the written consent of the copyright holder must be obtained in advance.

Anyone who commits a copyright infringement without the consent of the respective copyright holder may be liable to prosecution and, if necessary, damages.

17 General disclaimer of liability

All information on our website has been carefully checked. We make every effort to ensure that the information we offer is up-to-date, correct and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which means that we cannot guarantee the completeness, correctness and topicality of information, including journalistic and editorial information. Liability claims arising from material or non-material damage caused by the use of the information provided are excluded, unless there is evidence of wilful intent or gross negligence.

The publisher can change or delete texts at his own discretion and without notice and is not obliged to update the contents of this website. The use or access to this website is at the visitor's own risk. The publisher, his clients or partners are not responsible for damages, such as direct, indirect, accidental, in advance concretely to be determined or consequential damages, which are allegedly caused by the visit of this website and therefore do not assume any liability.

The publisher also accepts no responsibility or liability for the content and availability of third-party websites that can be accessed via external links on this website. The content of linked sites is the sole responsibility of their operators. The publisher thus expressly distances itself from all third-party content that may be relevant under criminal or liability law or that is contrary to public decency.

18 Changes

We may change this privacy policy at any time without notice. The current version published on our website applies. If the data protection declaration is part of an agreement with you, we will inform you of the change by e-mail or other suitable means in the event of an update.

19 Questions to the data protection officer

If you have any questions regarding data protection, please send us an e-mail or contact the person responsible for data protection in our organization listed at the beginning of this privacy policy.

Bern, 23.03.2020

Source: SwissAnwalt