Returns

The clothes can be returned within 30 days of receipt, as long as we receive the item in the same condition in which it was shipped and the Hand2Hand-label has not been removed. You can return the package to the following address:

Hand2Hand GmbH
Postlagernd
Scheibenstrasse 20
3000 Bern 22 Breitenrain
Switzerland

The cost of returning the clothes is your own responsibility and will not be covered by us.

You can pack the clothes in the box we used for shipping. The initial shipping costs are not refundable.

Please make sure that the return shipment is sent with package tracking and that you keep the receipt. If the package is lost and you have shipped without tracking, we cannot give you a refund. After we have received your item back, we will refund you the amount immediately.